Online Travel Insurance - Make a Claim

How to make a claim

You must give us notice of your claim as soon as
possible by completing a claim form ( available from ), and posting it to the address shown on the claim form. If the claim form is not fully completed by you, we cannot process your claim and we can reduce your claim by the amount of prejudice we have suffered because of the delay.

You must:

  • Give us any information we reasonably ask for to support your claim at your expense, such as, but not limited to, police reports, valuations, medical reports, original receipts or proof of ownership. If required, we may ask you to provide us with translations into English of such documents to enable us to carry out our assessment of your claim
  • Co-operate with us at all times in relation to the provision of supporting evidence and such other information as we may reasonably require
  • For medical, Hospital or dental claims – contact Allianz Global Assistance as soon as possible
  • For loss or theft of your Luggage and Personal Effects - report it immediately to the police and obtain a written notice of your report
  • For damage or misplacement of your Luggage and Personal Effects caused by the airline or any other operator or accommodation provider - report the damage or misplacement to an appropriate official and obtain a written report, including any offer of settlement that they may make
  • Submit full details of any claim in writing within 30 days of your return

What if it's an emergency?

For emergency assistance anywhere in the world at any time, Allianz Global Assistance* is only a telephone call away. We are available 24 hours a day, 7 days a week.

View our emergency contact numbers here

The team will help with medical problems, locating nearest medical facilities, your evacuation Home, locating nearest embassies and consulates, as well as keeping you in touch with your family and work in an emergency.

If you are hospitalised, you or a member of your travelling party, MUST contact us as soon as possible. If you do not, we will not pay for these expenses or for any evacuation or airfares that have not been approved or arranged by us.

If you are not hospitalised but you are being treated as an outpatient and the total cost of such treatment will exceed $2,000, you MUST contact us. Please note that we will not pay for any costs incurred in Australia.

We provide travellers with 24 hour assistance with any emergency that may be encountered, including:

  • Pre-trip information services
  • Embassy referral
  • Lost document assistance
  • Emergency travel and accommodation service
  • Interpreter referral
  • Emergency message transmission
  • Telephone medical advice
  • Medical service provider referral
  • Arrange appointments with doctors
  • Hospital admission
  • Monitoring of medical condition during hospitalisation
  • Dispatch of medicine
  • Emergency medical evacuation / repatriation
  • Repatriation of mortal remains or local burial
  • Compassionate visits

For more information download the Jet Travel FAQ